This Privacy Policy explains how Velunni (“Velunni”, “we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit or make a purchase from our website (the “Site”), create an account, contact us, or otherwise interact with us.
1) Who is responsible for your data (Controller)
The controller of your personal data is:
Velunni
Email: info@velunni.com
2) What personal data we collect
2.1 Data you provide to us
- Account data (if you create an account): name, email, password (stored/managed securely by our platform), address details, order history.
- Order data: name, billing/shipping address, email, phone (if provided), purchased items, payment status, and communications about your order.
- Customer support data: messages you send us and any information you choose to share when requesting support.
- Marketing preferences: subscription status, consent/opt-out choices, and communication history.
- Reviews/UGC (if applicable): content you submit such as product reviews, photos or testimonials.
2.2 Data collected automatically (when you browse)
- Device & usage data: IP address, device type, browser type, time zone, referring pages, pages viewed, and interactions with the Site.
- Cookies & similar technologies: used for site functionality, preferences, analytics and (where enabled) advertising.
2.3 Data we receive from third parties
- Payment providers: confirmation of payment or failure, and fraud-prevention signals (we do not receive your full card details).
- Shipping/carriers: delivery updates and tracking information.
- Advertising/analytics partners (if used): aggregated performance data and identifiers (subject to your cookie/consent settings where required).
3) Why we use your data (purposes)
- To provide and operate the Site, including maintaining your cart and enabling checkout.
- To process orders, take payment, arrange shipping, send order confirmations and service messages.
- To provide customer support and handle requests, returns and warranty-related matters.
- To prevent fraud, abuse and security incidents, and to protect our customers and business.
- To improve our Site and products through analytics and diagnostics.
- To send marketing communications (email/SMS) when you have consented or where otherwise permitted by law, and to respect your opt-out choices.
- To comply with legal obligations (e.g., tax/accounting record retention).
4) Legal bases (GDPR)
Where the GDPR applies, we process personal data based on one or more of the following legal grounds:
- Contract (Art. 6(1)(b) GDPR): to fulfill your order or provide the requested service.
- Legal obligation (Art. 6(1)(c) GDPR): e.g., accounting and tax obligations.
- Legitimate interests (Art. 6(1)(f) GDPR): e.g., fraud prevention, security, improving our services.
- Consent (Art. 6(1)(a) GDPR): e.g., certain marketing and cookies where required.
5) Marketing (Email/SMS) and opting out
If you subscribe to our marketing, we may send you offers and updates by email (and SMS if you opt in and where available). You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@velunni.com.
6) Cookies and tracking technologies
We use cookies and similar technologies to operate the Site and (where enabled) for analytics and advertising. You can manage your cookie preferences via our cookie banner/settings (where available) and through your browser settings.
7) Who we share your data with
We share personal data only as necessary to operate our business and provide our services, such as:
- E-commerce platform (e.g., Shopify) to host our store and process orders.
- Payment processors to process payments and help prevent fraud.
- Shipping and logistics providers to deliver your order and provide tracking.
- Customer support tools (if used) to manage support requests.
- Email/SMS providers (if used) to send transactional and marketing messages.
- Analytics and advertising partners (if used) to measure performance and improve marketing, subject to required consents.
8) International transfers
Some service providers may process data outside the European Economic Area (EEA). Where required, we use appropriate safeguards (such as contractual protections) to help ensure an adequate level of protection for your personal data.
9) How long we keep your data (retention)
- Order and invoice records: generally kept for as long as required for accounting and tax compliance (typically up to 7 years).
- Account data: kept while your account remains active; you can request deletion where applicable.
- Customer support communications: kept as needed to handle your request and for reasonable follow-up and compliance purposes.
- Marketing data: kept until you unsubscribe/withdraw consent or as otherwise required by law.
- Technical logs/analytics: kept for a limited period or according to criteria aligned with security and analytics needs.
10) Your rights (EEA/UK)
Where applicable, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data (in certain cases)
- request restriction of processing
- object to processing (including certain marketing)
- request data portability
- withdraw consent at any time (where processing is based on consent)
To exercise your rights, contact us at info@velunni.com.
You also have the right to lodge a complaint with the Dutch supervisory authority: Autoriteit Persoonsgegevens.
11) Security
We implement reasonable technical and organizational measures designed to protect your personal data. However, no method of transmission or storage is 100% secure.
12) Children
Our Site is not intended for children. If you believe a child has provided us with personal data, please contact us so we can take appropriate steps.
13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a new “Last updated” date.
14) Contact
If you have any questions about this Privacy Policy or how we handle your personal data, contact us at info@velunni.com.
Last updated: January 2026