Your tracking page shows the latest scan from the carrier.

If you don’t see an update yet, please allow 24–48 hours after shipping for tracking to activate.

Check your spam folder first.

If you still can’t find it, contact our support with your order number and we’ll resend your tracking details.

Sometimes carriers temporarily have delays or maintenance.

Please try again later, or copy/paste the tracking number directly into the carrier’s website.

Not necessarily.

Tracking updates happen only when the package gets scanned.

Some routes may update every 24–72 hours depending on the carrier and location.

This means the shipping label was generated and your package is being prepared for pickup.

The tracking will update once the carrier scans it.

Carriers sometimes route packages through sorting hubs or logistics centers.

The scan location can show a hub instead of the final destination area.

Delays can happen due to customs, weather, peak seasons, or carrier backlogs.

If there’s no movement for 5+ business days, contact us and we’ll check it with the carrier.

First check around your home: neighbors, mailbox, reception, safe place, or building office.

Some carriers mark “Delivered” up to 24 hours early.

If it’s still missing after 24 hours, contact us so we can assist.

If the order hasn’t shipped yet, we may be able to update it.

Once shipped, address changes are often not possible.

Contact us ASAP with your order number.

Contact us immediately.

If the package hasn’t shipped, we can usually correct it.

If it already shipped, we’ll do our best to help, but changes depend on the carrier.

This usually happens due to an incorrect/incomplete address, failed delivery attempts, or customs issues.

Contact us and we’ll help you with the next steps.

Your tracking page shows the most accurate status.

Delivery estimates are based on the carrier’s route and current processing times.